Duties and responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

• Ensure all rooms are cared for and inspected according to standards

• Protect equipment and make sure there are no inadequacies

• Notify superiors on any damages, deficits and disturbances

• Deal with reasonable complaints/requests with professionalism and patience

• Check stocking levels of all consumables and replace when appropriate

• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

 

Qualifications

• Proven experience as a cleaner or housekeeper

• Ability to work with little supervision and maintain a high level of performance

• Customer-oriented and friendly

• Prioritization and time management skills

• Working quickly without compromising quality

• Proficiency in English is a MUST, (other spoken and written languages will be an extra asset for this position)

• High school degree

 

Working conditions

The Housekeeper position requires a person to work in special working conditions.

 

Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors and working with challenging clients.

 

The Housekeeper MUST be accurate, and follow the time-schedule of the Housekeeping Department.

 

Collaborate with all other departments for the best results, in the best manner, in good professionalism and good faith.

 

Inform of all the changes or requests of any/every guest/client to your housekeeping colleague and Receptionist (or General Manager if needed) which you work with as a pair/team at any given time at the hotel.

 

The Housekeeper is responsible for ALL cleaning procedures, hygiene and safety rules that MUST BE ALWAYS FOLLOWED for ALL suites and rooms.

 

The Housekeeper is responsible for the service offices and stations of the Housekeeping Department. These offices and stations must always have all the cleaning materials and supplies needed for housekeeping services to be swift, efficient, professional and guest/customer friendly during the guests residence at the hotel. The housekeeper must always collaborate with the other departments (reception, kitchen, bar, beach cashiers) at all times for optimum results.

 

Physical requirements

The Housekeeper’s position is a physically very demanding position. You will be required to stand for extended periods of time, lift heavy objects, do repetitive tasks with one break, and be responsible for the housekeeping service offices, stations and operations during the hotel’s open season and also assisting guests and the maid which you work with as a pair/team.